10 of My Development Needs and Cardiff NHS Hackday

Cardiff NHS Hackday 2015 - from above

Cardiff NHS Hackday 2015 – from above

I was going to call this post “Don’t worry about the slashed training budget…. Send your people to NHS Hackdays and get them trained for free…”.

However that gives the wrong message and would send some Organisational Development Professionals into a bit of a ‘tail spin’. The idea doesn’t quite fit with conventional thinking.

The point I’m trying to make is that NHS Hackday is much more than a bunch of enthusiasts getting excited about technology and fixing medical problems. It exposes the people who participate to a wide range of ‘development opportunities’ that you might wait a lifetime to experience in many traditional personal development programmes.

I should say that I have been very lucky over 20 plus years to experience a wide range of training and development courses. Everything from online Health and Safety compliance courses through to Raft Building with ropes and logs (the dreaded team-building) and ‘Speaking Confidently’ with an opera singer. Most of the experiences have been very good, and I would like to think they have helped me become better at my job(s). However, nothing comes close to 36 hours of NHS Hackday when you are fully immersed in trying to make something that is real. Something you believe will make a difference. If you could transfer that essence into other training and development situations I think it would have a huge positive impact.

Here's some paper and pens - explain your idea!

Here’s some paper and pens – 2 minutes to explain your idea!

What about My Development Needs?: Just to prove I do think about this stuff, and don’t swan off to random gatherings on the weekend, this I how I thought the NHS Hackday helped with 10 of my development needs (it’s also annual appraisal time, and my Boss might read this).

  1. Networking Skills. I bet there isn’t a single organisational competency framework that doesn’t have ‘networking skills’ featuring somewhere. Well, Hackday is the perfect place to practice these, 36 hours to network with a 100+ people. I must admit to drawing comfort from the fact that although I might have the lowest IQ at Hackday, I probably wasn’t the most socially awkward person in the room…
  2. Speaking Confidently in Public. Always tricky to develop this skill, well try this….. the Saturday Morning Pitch! Getting your point across, in 60 seconds, to a packed lecture theatre of 200 really clever people, beats anything I’ve ever experienced on a training course.
  3. Visual Communication. “Here’s a sheet of flip chart paper and some pens. You have 2 minutes to create something that explains your idea, and then post it on the boards”. It really happened! Again, a skill I often use in real life, and there’s nothing like practicing it under real pressure. I could name and shame someone here who cheated – and turned up with printed posters, but I won’t…..I’ll be doing it next year.
  4. Influencing Skills. Now you have to convince some people, over who you have absolutely no power, to come and work with you for the next 2 days. It was at this point I was wishing I’d done training in hypnosis and mind control. This is one of the toughest things I’ve done in ages.
  5. Teambuilding. No empty barrels, ropes and logs to help out; just a table, some chairs, an extension lead and flipchart paper. All that stuff you learn about setting the vision, working to people’s strengths, communicating clearly and respecting the needs of all team members are used in overdrive at this stage.
  6. Project Management. ha ha ha, there wasn’t a PID, Gantt Chart or a Prince2 Manual in sight! With less than 24 hours on the clock we were ‘stripped down, flexible and outcome focussed’. I’ve not yet done ‘Agile’ Project Management Training, if I do, I hope it’s a bit like this.
  7. Problem Solving & Learning from Failure. This alone would sum up the Hackday experience. As it turns out my original idea ‘needed some work on the detail’ to put it mildly. Approaches like ‘brainstorming’ (in a non obvious way) get dragged out as part of the creative thinking process. We did try some things that didn’t work, learnt from failure and moved on (quickly).
  8. Time Management. Did I mention we had less than 24hours on the clock? The prospect of presenting our working solution to the other Hackers at 3pm the next day is a great incentive to manage the time effectively.
  9. Decision Making & Prioritisation. It’s easy to delay decision making and do more fact-finding when there is no pressure. The urgency of Hackday meant that we made rapid decisions about what we were going to do and stuck with them. Prioritisation meant that some of the things we could have done, or were ‘nice to do’s’ were put aside for another day.
  10. Thinking On Your Feet. If the 60 second pitch on saturday morning had felt like a challenge, the 150 seconds to present your working prototype to your peers on Sunday afternoon was on another level. Then to top it off you get questions from the Judges. Cue what you learnt on the ‘thinking on your feet’ course.
  11. Dress For Success. A long time ago I really did go on a course like this, well it was the 1990’s. The observant will have noticed that this is number 11 in my top 10 list, which is a deliberate mistake. I just wanted to point out that not every course you attend will be effective. It’s clear, from the picture below that I didn’t take on board the lessons from ‘dress for success’. What was I thinking keeping that hat on?

So, whats the PONT?

  1. NHS Hackday was about so much more than a group of enthusiasts fixing some problems.
  2. The act of working with other people to make something real creates a sense of enthusiasm and commitment that is impressive.
  3. For me, it tests and develops all of the things I think are important in my personal development, and I would recommend it to anyone.

Links to other NHS Hackday Posts I’ve written here:

http://whatsthepont.com/?s=NHS+Hackday&submit=Search 

Picture via Paul Clarke https://www.flickr.com/photos/paul_clarke/12153390494/in/set-72157640139264593/

Failure to learn lessons from the 'Dress for Success' training

Failure to learn lessons from the ‘Dress for Success’ training

Our product partly developed.

Our product partly developed.

 

 

 

 

Cardiff NHS Hackday 2015 – A Wales Coastal Path Pitch

New stickers for 2015 I hope

New stickers for 2015 I hope

This weekend sees the return of the Cardiff NHS Hackday and I’m going to make the plunge. Last year I was an interested observer, and produced a few posts about what happened (available here). This year I’m hoping to make a pitch. This might be a completely daft idea, so I’m testing it here first, what could possibly go wrong?

So here it is….., my idea for a visual tool for getting people to walk the Wales Coastal Path. All comments very welcome.

The Wales Coastal Path – A Visual Tool for Sign-Up and Completion of Walking Stages. Supporting Groups to Participate in Walking the Path.

Route of the 1400Km Wales Coastal Path

Route of the 1400Km Wales Coastal Path

Why Walk the Wales Coast Path as a Group?

The health benefits of exercise are well-known and considerable effort and resources are directed towards encouraging people to participate in a wide range of physical activities. Walking is a form of exercise that is many positive features which include; relatively easy access to the activity, low-cost of participation (you don’t really need expensive equipment) and above all, the ability to get easy access to very many excellent walks in Wales. One of the most interesting and potentially challenging of these walks is the Wales Coastal Path, all 870 miles or 1400 km of it.

The prospect of walking the whole length of the Wales Coastal Path is daunting, even for the most experienced and enthusiastic walker. There are however groups of people who are interested in tackling challenges, as a group. The popularity of events such as the Welsh Three Peaks Challenge organised by Charities such as Ty Hafan clearly demonstrate this. One of the benefits of tackling a challenge as a group (apart from the principle of ‘many hands make light work’) is that people are able to provide support and encouragement to other group members. Peer pressure, for a positive purpose, can help people achieve impressive things.

This Hackday pitch is to create a visual tool that allows groups of people to sign up to walk the Wales Coastal Path; then commit to walking a specific section(s) and register completion when they have walked that section(s).

How would the Wales Coastal Path Visual Tool work?

  • The ‘front end’ part of the tool (the part users see) would be a map of the Wales Coastal Path. Users would able to download the tool for specific use with their own group.
  • At this point the whole of the route of the Coast Path is highlighted as RED – unassigned.
  • The route of the Coast Path is divided up into units of walking. These could be 5km units, to encourage ‘entry level’ participation or they may be based upon other distances which are determined by the difficulty of the terrain or accessibility. For example 5km stretches in the flat urban areas of North and South Wales are probably more feasible than remote areas of the Llyn Peninsular or rural Pembrokeshire.
  • Members of the group would select their walking section based upon their own abilities and preferences.
  • Once a walking section has been chosen, that part of the Coastal Path map turns YELLOW.
  • A Wales Coastal Path map progressively turning yellow would act as a good visual stimulation and will encourage peer support amongst the group.
  • As members of the group complete their walking section, they register this and that section of the map turns GREEN. Again the visual elements of this will encourage peer support amongst the group and acts as a record of achievement.
  • Just to be clear – this is not a detailed navigation tool for the Wales Coastal Path – there are plenty of commercial providers of this information – from paper Ordnance Survey maps to real-time digital GPS navigation tools. This is an overview that allows scheduling and sign off for groups.
  • Beyond this being a tool to visualise sign up and completion, there are very many opportunities to enhance the basic version, for example:
    • The ability to post photographs of the walk,
    • Links to social media feeds to share experiences,
    • Links to local services such as public transport or accommodation and
    • Links to fund-raising activities.

Some Questions that Need to Consideration.

  • Does this tool exist already? (I’ve looked but found nothing)
  • How easy is it to get a digital version of the route?
  • Will this ‘tread on the toes’ of Wales Coastal Path?
  • How easy is it to split up the walking sections?
  • Are there any liability issues?

Any answers to the questions would be very much appreciated. I’m unlikely to be much help with coding, but I can talk a bit about walking some of the coast path. Hopefully see you at Hackday.

Picture and Information Sources:

http://www.walescoastpath.gov.uk/default.aspx

Detailed maps of path sections are available

Detailed maps of path sections are available

 

 

Dunbar’s Number 150, Perfect for Christmas Card Lists and Twitter Friends

A dark winter evening flew by reading this lot

A dark winter evening flew by reading this lot

It’s that time of year in our house when I dutifully read all of the Christmas Cards before they are dispatched for recycling. There are literally 100’s of them.

“How can there be so many?”  I ask my wife, who controls everything Christmas related at home, with ruthless military precision. “There are only supposed to be 150, it’s Dunbar’s Number, scientifically proven you know…. How many people are on our Christmas Card list?, I innocently enquire….

As it happens (which I would apparently know if I was a decent husband) there are 267 people on our Christmas Card list; 246 in the UK and 21 requiring overseas postage. I’m regretting I asked at this point, but Dunbar’s Number and Christmas Card Lists is an interesting subject, honest.

Dunbar and Hill’s Christmas Card List Research. This paper is a neat bit of research from 2002 looking at the size of human social networks. Previous work by Robin Dunbar had predicted that there was an average size of about 150 for human social networks. This basically means that (on average) you can only have meaningful social ties with about 150 other people. Dunbar proposed that this was linked to the size of the neocortex in our brains and our ability to do things like remember faces.

Much of this work had been done with groups of primates where it is relatively straightforward to understand social networks. Primates spend a lot of time in social groups, grooming – picking the fleas out of each others fur – which isn’t as obvious in Humans. I should point out here that this was in 2002, before the proliferation of social media. Nowadays there may well be ‘flea picking’ equivalents in social media networks to study, which I’ll get onto in a minute.

We send more Christmas Cards to friends as we get older.

We send more Christmas Cards to friends as we get older? From Hill & Dunbar 2002, Durham

Working with Hill, they gathered information about now many people are on the average Christmas Card List. Guess what – the mean was about 150.  There is plenty of other interesting information in the paper about demographic makeup of people on the lists and the emotional strength of the relationships.

One thing that did strike me was the reason for choosing Christmas Card Lists as a method of studying social networks. According to Hill and Dunbar the sending of Christmas Cards represents; ‘one time of year when individuals make an effort to contact all of those individuals within their social network whose relationship they value’.  An inspired bit of lateral thinking. I do wonder though, how much longer will Christmas Cards survive in a world of digital media?

Validation of Dunbar’s Number using Twitter. Just when you thought things couldn’t get any better….  how about some analysis of a massive dataset from Twitter:

  • 1,700,000 Individuals
  • 380,000,000 Tweets
  • 25,000,000 Conversations
150 is the Magic Number. Validation of Dunbar's Number from Twiiter

150 is the Magic Number. Validation of Dunbar’s Number from Twitter

This 2011 research paper by Goncalves, Perra and Vespignani, looked at all of that data and came to the conclusion that ….’the economy of attention is limited in the online world by biological and cognitive constraints as predicted by Dunbar’s number’. Basically this means that our minds cannot cope (on average) with more than about 150 people in our social networks.

What does this mean if you have 1000’s of Twitter Followers, 100’s of LinkedIn Connections and Millions of Facebook Friends and don’t forget the people on your Christmas  Card List? In reality, it probably means most of them aren’t actual friends, and it’s a bit difficult to have a meaningful relationship with more than about 150 of them.

Now I feel so much better that I wasn’t able to recognise about half of the people that those Christmas Cards were from. Sorry, it over stretched my cognitive ability. Happy New Year!

So, What’s the PONT?

  1. Dunbar’s Number (150) is the mean for people in a stable human social network.
  2. Beyond 150, it becomes difficult to have meaningful relationships due to the cognitive limits of our brains (things like the ability to recognise faces become harder).
  3. I do wonder if habits developed through the use of Social Media over time might change Dunbar’s Number?

I have gone on about Dunbar’s Number before if you are interested150 The Magic Number and The Monkeysphere and Stable Work Groups

Googlewhacking: a great example of digital ephemera

By 2005 it was almost tool late - a 'whack' was almost impossible

By 2005 it was almost tool late – a  string of ‘whacks’ was virtually impossible

Hands up if you know what a Googlewhack is?

I’ve recently re-aquainted myself with the term after discovering the 2005 book “Dave Gorman’s Googlewhack Adventure”, during some pre-Christmas house painting (an ancient and compulsory tradition my wife assures me).

Basically a Googlewhack is what happens when you put two words in to Google, click search, and it returns A SINGLE SEARCH RESULT!

I know, sounds crazy doesn’t it.

Google pointing you to only one website that contains those two words……. surely……. there must be at least two search results: One for the actual website containing the uncommon worlds; and a Second one, an advertisement selling you something….. (things have changed a lot since 2005).

Where did Googlewhacking come from? It has its origins way back in 2002 with Gary Stock, who started to identify pairs of words that produced a single search result from Google, and developed the term ‘Googlewhack’. The helpful Gary then created the googlewhack.com website and the ‘Whack Stack’ for like-minded people to post their whacks.

An interesting point to note here is the very act of posting your Googlewhack online immediately ends it’s status as a Googlewhack – there are now two places on the world-wide web where a Google search could find those two words. If that’s not ephemeral, (something that is used or enjoyed for only a short time) I don’t know what is.

There were rules about what makes a Googlewhack and all sorts of derivative activities like discovering Googlewhackblatts developed. These are single words that returned only one search result. Activities like posting the Googlewhackblatt backwards on a website to avoid it being detected by Google developed, and the uses of elgooG (a backwards Google search) to find them. As strange as this all seems it is true…. (apparently)…..I read it here on Wikipedia.

And when did Googlewhacking end? The googlewhack.com website went offline in 2009. However, by the time I read the Dave Gorman Googlewhack Adventure book in 2005 it was incredibly difficult to find just one whack, let alone the unbroken chain of ten he was aiming for. Apart from the act of posting  your Googlewhack online removing it’s status, other factors worked against this being something with a long-term future. The fact that people were putting ever more information online, every minute of every day, and the Google robots were getting ever more efficient at logging the information on websites, the days of a Googlewhack surviving were numbered. As internet ephemera go, it’s not a bad innings though.

If you fancy a bit of fun yourself, try putting some of the words into Google that transported Dave Gorman around the world on his Googlewhack Adventure, some of my favourites:

  • Coelacanth Sharpener
  • Pomegranate Filibusters
  • Acehigh Lawnmowers
As a Smart Car driver I think i need to switch to Opera

As a Smart Car driver, I think i need to switch to Opera

Other Internet Search Engines Are Available. I should point out here that Google isn’t the only search engine that you can use. Back in the mid 2000’s there were a number of alternatives available.

The introduction to the Dave Gorman book talks very precisely about ‘the internet search engine http://www.google.com’, just in case you get mixed up with something else.

Funny to think that 10 years on and the ubiquitous term for searching anything on the internet is to ‘google it’.  I know saying that might get me into trouble with enthusiasts of other search engines – so I have included this graphic of ‘if web browsers were a form of transport’ to hopefully appease anyone I’ve upset (sorry).

Some final thoughts on Ephemera…..  This is a word I only learnt in my mid 20’s, before the internet and fancy search engines were invented. This was in the context of wetlands, streams and ponds that only existed for a short period of time when water table was high following the winter rainfall. The abundance of water supported diverse variety of plants and wildlife to flourish during that period, and they were dormant for the rest of the year.

It does however feel like a term well suited to the internet age. Apart from Googlewhack, what other internet activities have come, and gone, in very short space of time?  ( I hesitate to mention Google Flu at this point.)

So, What’s the PONT?

  1. Some things are ephemeral, they need the right environmental conditions and exist for a relatively short time. It happens in nature, why shouldn’t it happen on the internet?
  2. Ephemera, by definition, don’t leave a lot of evidence they existed. One of the benefits of the digital age is that they can be recorded and preserved for future generations to enjoy.
  3. There is more than one search engine available – Like Firefox, or Safari. See the graphic above, and enjoy this Firefox joke.

IMG_2811

 

 

 

 

 

 

 

 

Picture Source :http://www.techxav.com/2010/03/26/if-web-browsers-were-modes-of-transportation-funny/  Internet Explorer a ‘dead horse’, ha ha ha.

 

Co-Working and Serendipity. It’s just like having Tapas with Strangers

Ultracomida Aberystwyth - Quality Tapas, Look almost gone!

Ultracomida Aberystwyth – Quality Tapas, Look almost gone!

This is a post about co-working, however let me start with something I learnt over the weekend, an essential for your etiquette handbook. When asked; “are you visiting Aberystwyth for anything special?”, DO NOT REPLY WITH, “We’re here to bury my Mother in Law’s Ashes”.

It’s a bit of a conversation killer, stuns hotel receptionists into silence and generally leaves everyone feeling uncomfortable, except the gravedigger. He was cool with it (and the payment in cash). If faced with a similar dilemma just make up some random excuse for being in town, it’s the polite British thing to do.

Back to co-working. I was recently trying to explain the idea of co-working to a friend, who understood, but wasn’t completely feeling the love (fully embracing the economic, environmental and social benefits).

They got that it involves spending your working day in a space shared with complete strangers. They understood that it might be cheaper and more convenient for people who operate as small businesses or sole traders, compared to renting an office or working from home/the shed. The benefits for people who move about a lot and need a working space in different locations, at different times were crystal clear.

All these obvious benefits are summarised here, and in this article about Indycube who operate many co-working spaces across Wales. They are great spaces, full of interesting people, I’d recommend spending some time working at one of them.

Where I felt my friend was struggling was around the ‘intangible benefits’, the unplanned things that happen when; you put random strangers together, get them talking, and see what happens. With Mark Hooper, one of the founders of Indycube, we spoke about ‘serendipitous conversations’. Something beneficial that comes out of what appear to be completely accidental and random events. Co-working perfectly creates the environment for the serendipitous conversations to take place.

Ultracomida Aberystwyth - the finest Tapas in West Wales

Ultracomida Aberystwyth – the finest Tapas in West Wales

Why is Co-Working like Tapas? My unconvinced friend totally gets Tapas. They love the bite size pieces of tasty Spanish food and the sociability of it, mixing with friends over a small sherry or spritzer (darling**). So, how about this, a place where you sit and have your tapas at a communal round table with complete strangers.

This is what I did in Aberystwyth on Friday night, in the finest Tapas restaurant I’ve been to since Santiago de Compostela in NW Spain. Ultracomida serves Tapas in the room at the back of the delicatessen. I have written about the challenges of leaving the glorious A470 and getting to Aberystwyth, but it is well worth the expedition on the A44 across the Cambrian Mountains. Basically there are two large round tables that seat about 10 people each, and a bar you can perch against. It’s worth booking a seat at one of the tables and seeing what happens.

Time will tell if had a serendipitous conversation at Ultracomida on Friday, but I did learn a huge amount about some very diverse topics:

  • How to make ice wine,
  • How Italians make coffee and why it is the best in the world,
  • Why accidents have produced some brilliant innovations,
  • Inspector Montalbano and Italian Municipal Architecture,
  • The beneficial properties of Camel Milk, and
  • Monty Python and The Life of Brian*.

Even my wife, who was initially ‘lacking in enthusiasm’, got around to enjoying the conversations (somewhere in the planning I’d forgotten to mention this wasn’t a ‘romantic table for two’ event).

Hopefully my unconvinced friend will make the connection between ‘Tapas with Strangers’ and the benefits of co-working. At the very least we should go to Ultracomida in Aberystwyth and do a bit of action learning. Perhaps Aberystwyth also needs an Indycube next door?

So, What’s the PONT?

  1. Conversation over food is a good way to share knowledge and information. Someone from Spain told me this week that it helped reduce email volume in their organisation.
  2. Co-working is a great way to have serendipitous conversations.
  3. Could mixing Co-working and Tapas be the next big thing?
Yes, I sat next to Judith Iscariot in Ultracomida

Yes, I sat next to Judith Iscariot in Ultracomida

*Ultracomida in Aberystwyth has a Monty Python Life of Brian connection. The actress who played Judith Iscariot, (Sue Jones-Davies) became the Mayor of Aberystwyth 2008-2009, thirty years after the film had been banned for blasphemy in the town. Judith lifted the ban and had the film shown with some of the Pythons in attendance, and I had lunch sat next to her in Ultracomida about 5 years ago. Good story huh!

** Darling…. my unconvinced friend will get this reference.

I have mentioned Indycube before: http://whatsthepont.com/2012/10/12/what-do-you-get-when-you-cross-a-knitting-lesson-with-wordpress-users-wales/

The Listening Boss Starter Pack: Speaking Truth to Power Part3.

IMG_2692How about this, something practical to help overcome the ‘speaking truth to power’ problem: The Listening Boss Starter Pack;

  • A picture of General Custer to hang on the wall,
  • A Jesters Hat,
  • A Trojan Horse paper weight / desk ornament, and
  • A Darth Vader Lego Character (we all like a bit of fun).

You receive the ‘listening boss’ starter pack for every job you get that involves some form of power relationship with other people. It’s perfectly ‘scalable’ so will fit in with any circumstance.

For the ‘bottom rung of the ladder’ Team Leader / Supervisor role it can be a photocopy of General Custer in an IKEA Clip Frame. Hit the big time, become a Director and you get a Golden Frame with an Oil Painting of the General, whatever option satisfies your ego. A Plastic Trojan Horse at entry-level or Bronze Statuette for achieving CEO status…….. you get the idea.

This is not as daft as it sounds. There is some reasoning behind this, the background is explained in two previous posts about shooting the messenger and speaking truth to power:

The important role of ‘listeners’ is detailed in a paper by James O’Toole from Santa Clara University, Old and New Tales of Leadership, Organisational Culture and Ethics. The main points I’ve taken from the paper are:

  • Excessive amounts of testosterone leads to a loss of hearing. I think I’ve seen this situation. The more of a ‘strong leader’ and ‘manly’ you become, the less likely you are to listen to what others have to say. I would argue that this isn’t exclusively a male thing, there are a few ‘non listening’ female leaders about.
  • The need to lead. Some leadership models are based around the idea of a single heroic leader, all-knowing and with excellent judgement and decision making skills.  Asking for help, or a second opinion (or listening too much) could be seen as a weakness of leadership if you believe in this model.
  • Over Confidence, Hubris and Ego. Self belief and confidence are a necessary part of leadership, but too much can spill over into believing you are never wrong and hubris; ‘an over estimate of your own abilities’

So Why the Listening Boss Starter Pack?  The point of the starter pack is to remind the people who gain positions of power that they don’t know everything, and they need to listen. It is easy to say this on executive development courses and leadership training, but the starter pack is a daily reminder. Not the perfect answer, but it might help. You can modify the pack to suit specific individuals, but here are my explanations for the generic version:

IMG_2681General George Custer. The US Calvary Officer is most famous for the 1876 defeat (and his death) at the Battle of Little Big Horn. There is a lot of controversy around the leadership role of General Custer in the decisive defeat.

The James O’Toole paper talks about the CEO of a major American company who keeps a portrait of Custer in his office to remind himself  “of the dangers of over estimating his leadership ability”. You might have your own favourite examples you could use?

IMG_2678The Trojan Horse. You probably know the story of the Trojan Horse, which Greek soldiers used to gain entry into the City of Troy. What you might not know is that it was all predicted by the Prophetess Cassandra, and nobody listened to her. The story is a bit more complicated than that (you can read about Cassandra here) but I’m sure you get the point. The purpose of the Trojan Horse is to remind you to listen to the ‘Cassandras’ in your organisation.

IMG_2691The Jesters Hat. This is all about ‘Lear’s Fool’ of Shakespeare fame. In the play King Lear, ‘The Fool’ is the only person that King Lear will allow to criticise him. An act of ‘speaking truth to power’ that the King tolerates and accepts.The idea of ‘wise fools’ is common in many Shakespeare plays and other literature. However there are potential problems with using a single source to listen to the ‘truth’, the Jesters Hat serves as a useful reminder.

IMG_2682Darth Vader. Finally, the Lego Darth Vader serves the purpose of reminding any new boss of the worst boss ever. The Anti-Boss Model; an aggressive, bullying, poor listener who makes some very bad decisions.

You don’t want to be like this, and the Lego Darth Vader figure is there to remind you.

So, Whats the PONT?

  1. Speaking Truth to Power needs to have someone ‘listening’ if it is to have any impact.
  2. Powerful people can be prone to ‘loss of listening’ ability. They need to be aware of this.
  3. There are a few helpful tools in the ‘Listening Boss Starter Pack’ that might help with continued listening

Desire Paths and Helicopter Dog Walking. Where is the User Centred Design?

Public Sector Dog Walking Service?

Public Sector Dog Walking Service?

Hands up who’s seen the picture of the dog being walked using a helicopter?

Apart from being a brilliantly surreal situation, it often gets used as a metaphor to illustrate badly designed services – usually in the public sector.

Take a simple service delivery objective – exercising the dog: …..to improve the dogs; health, wellbeing and social interaction. For the wider community; dog walking will help prevent anti-social behaviour and stimulate the local economy through the purchase of dog treats (sorry, I’ve lapsed into Local Service Delivery Plan speak).

You have the basic components: a dog, a lead, a person to direct the dog and somewhere to walk. What could possibly go wrong?

In the public service ‘example’ we get the introduction of a helicopter (for very good reasons) which is: very expensive, complicated to organise, extremely noisy and probably a bit dangerous.

However, if you think like a dog (try to achieve this try licking parts of your anatomy), it’s not as much fun as meandering around the park sniffing trees, lampposts and other dogs bottoms. Hardly an example of user centred design?

Reality is often stranger than fiction. That example is mildly amusing, but totally ridiculous you might be thinking, not the sort of thing that could ever happen around here…..

Twice this week I’ve been out socialising, when people have told me stories about hugely complicated processes being using to deliver a simple service. All the strangeness of the helicopter dog walking was replaced by the mundane nonsense of bureaucracy gone wrong. Not as exciting to look at, but just as excessive and expensive, and in the one case it had a very negative effect on the person.

The helicopter dog walking image is a good way of illustrating a problem of badly designed services, but unfortunately it can be a bit too abstract for everyone to get the message. If you are sitting in the depths of a bureaucracy there is a fair chance you will miss the big picture. You can easily fail to appreciate what it feels like to be the dog (out sniffing things) and concentrate on procuring a helicopter. But how about this, something most people will have seen, and will probably have contributed to, Desire Paths (Caminitos de deseo).

I will not follow the inconvenient path designed by 'Authority'

I will not follow the inconvenient path designed by ‘Authority’

Desire Paths Basically these are the informal paths that people create around buildings, through parks and across towns. They are the way that people actually prefer to use to move from A to B rather than the route that has been ‘designed’ for them. A tweet from Mike Dixon from the Citizens Advice Bureau alerted me to a group on Flickr that share photographs of Desire Paths. I cannot begin to tell you how pleased I am by this, particularly with the description of why Desire Paths exist: “It’s done against the will of some authority that would have us go in some less convenient way”. There is a great deal in that statement that anyone who designs or delivers services should ponder on.

Here are a few Desire Path gems to whet your appetite:

  • The Flickr Desire Paths Group was created in 2006 and has 472 Member who have shared 634 pictures. Anyone can join (I have).
  • The idea has been around a while. Look at the Spanish video below which features people looking suspiciously like 1950’s Town Planners.
  • Caminitos de deseo is the Spanish version, with Oilfantenpaadjes (elephant paths) being used in the Netherlands. Yes, there is an excellent website olifantenpaadjes.nl full of videos, pictures and commentary.
  • In Finland, the people who run parks are known to head out after fresh snowfall to check where people actually walk, so they can put the paths in those places.
  • In the USA, Yosemite National Park officials looked at the informal paths people used to develop the overall management plan for the park.
  • The Wikipedia article says they are also known as; social trails, goat tracks or bootleg trail
  • Sony apparently waited to see where their employees walked before building footpaths at a site. I’m not sure about this one, my wife claims she’s heard about it from me? If anyone knows about it I’d be delighted to find out the detail.

Caminitos de deseo, here is that cool Spanish Video:

Where is the User Centred Design? When you think about helicopter dog walking and Desire Paths there seems to be a lack of thinking about what service users actually require. From what I hear, and read, the lack of user centred design isn’t restricted to these two areas.

No more helicopter, please

No more helicopter, please

But it’s not all bad news, there are reasons for hope. My experiences of co-production and working with organisations like Working With Not To make the think “there is another way”. There is also plenty of material and expertise available on user centred design, particularly from the digital industries, which has plenty of experts in UX (user experience). More on User Centred Design soon, in the meanwhile I’m off to walk the dog, minus the helicopter.

So, what’s the PONT?

  1. The delivery of straightforward activities can be over-complicated if you don’t think carefully about how services are designed.
  2. Service users know how things work best. Desire Paths are a good illustration of this.
  3. Involving service users in the design of services can bring in valuable ‘lived experience’ to get better result for everyone.