This is the second of three post (First one here) about some work using SenseMaker to trying and get a better understanding of attitudes towards risk. In particular how ‘well manged risk’ works in relation to innovation and major changes. Text from the original post is below, with the hopefully familiar ‘What’s the PONT?’ added at the […]
Safe to Fail Pilots, Well Managed Risk, Context is Everything and a bit of SenseMaker
I don’t usually mix work and what I write here (well not in any sort of way that is too obvious). For the next three posts I’m crossing the line. These posts are all about some work using SenseMaker to get into the area of attitudes towards risk. In particular how ‘well manged risk’ works […]
Dog Poo! From Hero to Zero to Hero. A Brief Circular History
How can a noxious substance like dog poo move between; a useful commodity sought after by humans, on to a public nuisance leading to enforcement and prosecution and finally, a new opportunity to light the streets and improve communication? To put some context around my sudden interest in dog poo, it’s featured quite a lot […]
Baugespann: Can Service Design Learn Anything from Swiss Planning Regulations?
This post isn’t as weird as the title suggests, so please stick with me. It does however sit in the ‘curious things you learn when you are walking the dog’ folder. The reason for the cardboard office picture will be explained shortly, I promise. Baugespann, Bauprofile and Aussteckung. These are all lovely words from the […]
Dreaming of systems so perfect that no one will need to be good and deviant librarians
Designing out the idiot. Very many years ago I had a job to create a system to collect information from staff working out in the fields (literally, they did work in fields). My boss at that time instructed me to create something that ‘designed out the idiot’. Basically something that nobody could get wrong, accidentally or […]
Social Practice Theory, Tube Chat and relevance to Behaviour Change
Did you ever receive ‘guidance’ from a parent, teacher or someone ‘older and wiser’; advising you to be careful about hanging around with a new group of friends (the wrong crowd)? Turns out they might have been right, and they knew something about Social Practice Theory. Underpinning the theory is the way that we think […]
Decision Making. Do you have, Inattentional Blindness, Search Satisfaction and miss the Gorilla?
A Question: In a typical workplace situation, what percentage of information available do you scan (use) to make decisions? Please use the scale below to indicate your answer: Your Answer? In the range 60-70% of available information? Up to 75%? (I’m a logical and rational person) MORE than 75%? (I deal in the evidence!) The […]
